Common questions
Q. What are the system requirements of iNETstore Studio?
A. The client side software requires a standard Windows desktop
configuration. Any modern computer system will be able to run the client side
application. The Server Edition also runs on a standard Microsoft Windows
platform. For optimum Server Edition performance we recommend either Windows
NT, Windows 2000 Professional Edition, Windows 2000 Server Edition, or Windows
XP Professional Edition, or Windows XP Server Edition, 128 MB Ram and 1GB free
hard disk space. You can connect to either the standard Microsoft Access
database file that ships with the software or you can optionally connect to
your own Microsoft SQL Server or MySQL database.
Q. Can I change the sort order of items and/or categories within my store?
A. Yes. All items and categories are sorted alphabetically be default but you can over-ride this by entering your own sort order value in the database.
Q. Is there a web developers or resellers price?
A. If you can resell in excess of 5 copies per month please contact us for pricing.
Q. As a web developer can I create as many stores as I like with iNETstore Studio?
A. Yes. Each store includes a comprehensive browser based management system that
enables a merchant to manage the content on their web site themselves as well as
process transactions.
Under this licence you cannot install the software on your clients PC. They
can however maintain their store using the BBMS (Browser Based Maintenance
System) tool. If the client wants the software installed on their own PC an
additional license of iNETstore 2003 is required.
Q. Can iNETstore Studio handle different
currencies i.e. USD, GBP, AUD, CAN, EURO etc?
A. No problem providing your currency delimits fractions with a
decimal point. For example, US $12.75 Q. What support do you
offer?
A. There are a number of support options. Firstly we maintain an online knowledge base which answers most frequently asked questions. We also have an online job logging system, the iNETstore Help Desk, and phone based support services. New customers receive 10 free support tokens. Each token can be used to log a job via the online Help Desk. Additional tokens can be purchased for USD $5 each. Q. What documentation is provided?
A. iNETstore 2003 includes over 300 A4 pages of detailed
documentation covering all aspects of iNETstore. From creating your first store,
deploying it to the web, keeping the store up to date, and of course advanced
technical manuals on iNETstore tags and commands.
Q. Does iNETstore support my real time payment
gateway?
A. iNETstore 2003 supports several payment gateways. Details of which
can be found under Payment Gateway. There is usually a monthly fee to use these. Q. What level of security does
iNETstore offer?
A. Payments are accepted via a 128bit SSL encrypted order form. This
is the highest level of encryption accepted by a standard web
browser.
Q.
How long has iNETstore been around?
A. The first version of the program was first sold in 1996. iNETstore 2003
is the fifth revision of the program. Q. Can anyone use iNETstore 2003?
With absolutely no HTML skills you can build a fully functional web site by
choosing from one of the professionally designed templates.
More advanced users can fully custom design a template with knowledge of
HTML.
Q. Does iNETstore 2003 support auction or bidding type
transactions?
A. No. Q. Can iNETstore 2003 support different tax
rates for different destinations?
A. Yes. iNETstore supports both a GST/VAT/Retail sales tax style
system as well as an over-ride tax which can be specified for each delivery
destination. Here is how it works:
- Each product includes an Inc. and Ex. tax price. This is for any retail
sales tax (or GST/VAT). If you don't have a retail sales tax then you can
enter the same price in both fields.
- You can also setup zones to which different tax rates will apply. For
example a delivery to your home state may incur a 10% sales tax but delivery
to other states/countries do not incur any tax. We call this tax an
over-ride tax. It applies to a specific delivery zone.
- Over-ride taxes can be applied to either the Inc. or Ex. tax product
fields. This enables support for tax regimes where the government effectively taxes you on your tax . i.e. you can nominate a
system that includes VAT within the product price + an over-ride tax to
applied on the VAT inclusive amount.
The end result is a very flexible tax system which accommodates most
countries / states requirements.
Q. What methods of calculating freight does iNETstore 2003 support?
A. iNETstore 2003 has 4 powerful freight models:
- Flat Rate. A flat rate is applied for each destination by a given method of
delivery.
- Weight Based. Based on the total weight (or weighting) of goods in the
shopping cart.
- Total Value. Based on the total price of goods in the shopping cart.
- Total Items. Based on the total quantity of items in the shopping cart.
Each method also supports multiple methods of delivery for each given
destination.
Q. Will my website be successful?
A. We can't guarantee that, however in using iNETstore 2003 we can
guarantee you an e-commerce website worthy of
success.
Q. Who was the old management of iNETstore®?
A. The old management of iNETstore was a company known as "Inetstore Corporation Pty Ltd" ACN 090 957 912 (in liquidation).
The old management of iNETstore was placed into administration in June 2004 and subsequently in liquidation in September 2004.
After a lengthy litigation, the Secured Creditor took possession of the assets charged and in November 2005 facilitated a sale of the assets and affairs of Inetstore Corporation Pty Ltd (in liq) to the new management of iNETstore.
Q. Some people tell me that iNETstore is in liquidation? Is this right?
A. The old management of iNETstore was a company known as "Inetstore Corporation Pty Ltd" ACN 090 957 912 (in liquidation). It is that company that is in liquidation. The new management of iNETstore is not in liquidation.
Q. Is "WebCentral Group Ltd" related to "iNETstore"?
A. WebCentral Group Ltd (ACN 063 963 039) is the largest and controlling shareholder of Inetstore Corporation Pty Ltd (ACN 090 957 912)(in liquidation) - the old management of iNETstore.
The new management of iNETstore is not related to WebCentral Group Ltd or WebCentral's related entities.
Q. Is iNETstore Online supported?
A. We are currently working on a even better version of iNETstore Online. More details will be released when this version is published.
In the mean time, we are working on continuing to support the existing customers of iNETstore Online.
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